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Insights: Customer Retention

What a Low NPS Survey Response Rate Means, and How to Improve It

What is a good survey response rate, and what does a low rate mean? Find out how to improve your NPS survey response rate, and why NPS scores matter.

Feedback vs. Review: Why are Customer Survey Responses Better than Reviews?

Customer feedback is vital, but are surveys or reviews better? Reviews are an effective marketing tool, but surveys help inform your internal strategy.

The Evolution of Revenue Operations

Have you been wondering about revenue operations and how it became what it is today? Look no further! Click here to learn all you need to know.

How to Optimize Your Customer Experience With a Chatbot

Chatbots have come a long way. Find out more about the types of customer service chatbots and how they can be used to improve your customer experience.

How to Combat Inflation by Optimizing the Customer Experience

Customer retention is the backbone of a successful business, especially during economic downturns. Learn how to keep your customers coming back.

How to Know When it’s Time to Redesign Your Website

Learn the signs that your website needs a redesign, and how an updated and optimized website can increase customer retention and website SEO.

Identifying Data Gaps in The Customer Experience

Learn what data gaps are, how they affect your customer experience and ability to measure ROI, and what you can do to close them.

How To Measure ROI Of Your Experiential Marketing Event Using WiFi

A fantastic turn out to your experiential marketing event doesn't mean it was a success. Here's how to measure ROI using advanced WiFi marketing.

The Benefits of Practicing Closed Loop Marketing

Are you interested in closed loop marketing but not sure if it's worth it? Rest assured, we have an answer - and the answer is yes.

Closed Loop Marketing: How it Works and Why You Need It

Do you want to implement closed-loop marketing but aren't sure how to get started? This guide will help you understand what tools you need to move forward.